Skip to main content

Welcome to We Must, a leading provider of DTF (Direct-to-Fabric) and apparel decoration services. Before using our website and engaging with our products and services, we kindly ask you to review and understand our Terms and Conditions. By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website.

  1. Intellectual Property: All content on our website, including but not limited to text, images, graphics, logos, and designs, are the intellectual property of We Must and are protected by applicable copyright and trademark laws. You may not use, modify, reproduce, distribute, or display any of our intellectual property without prior written consent from We Must .
  2. Use of Our Website:
  • You agree to use our website and its features solely for lawful purposes and in compliance with all applicable laws and regulations.
  • You are responsible for maintaining the confidentiality of any account credentials or passwords associated with our website.
  • We reserve the right to suspend or terminate your access to our website without notice if we suspect any unauthorized or inappropriate use.
  1. Product Information and Pricing:
  • We make every effort to provide accurate and up-to-date product information on our website. However, we do not warrant the accuracy, completeness, or reliability of any information, including product descriptions, pricing, or availability.
  • We reserve the right to modify or discontinue any product or service without prior notice. We shall not be liable to you or any third party for any modifications, price changes, or discontinuations.
  1. Orders and Payments:
  • Placing an order through our website constitutes an offer to purchase our products or services. We reserve the right to accept or reject any order at our discretion.
  • All prices listed on our website are in the currency specified and are exclusive of applicable taxes, shipping fees, and handling charges, unless otherwise stated.
  • You agree to provide accurate and complete payment information when placing an order. By providing such information, you authorize us to charge the total amount due to the provided payment method.
  1. Shipping and Delivery:
  • We strive to process and ship orders in a timely manner. However, shipping and delivery times may vary based on factors beyond our control. We shall not be held liable for any delays or damages arising from shipping or delivery.
  • Shipping costs, including any applicable taxes, customs duties, or import fees, are the responsibility of the customer, unless otherwise stated.
  1. Returns, Refunds, and Reprints:
  • Our Return, Refund, and Reprint Policy, as outlined on our website, governs the eligibility and process for returns, refunds, and reprints.
  • Please refer to our Return, Refund, and Reprint Policy for specific details and contact our customer service at for any inquiries or assistance.
  1. Limitation of Liability:
  • To the extent permitted by applicable law, We Must and its directors, employees, agents, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services.
  • We shall not be responsible for any losses or damages resulting from your reliance on any information obtained through our website.
  1. Governing Law and Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Hamilton Courthouses.

For any questions, concerns, or inquiries regarding our Terms and Conditions, please contact us at