At We Must, we take pride in providing high-quality DTF (Direct-to-Fabric) and apparel decoration services. We are committed to ensuring your satisfaction with our products. In the event that you encounter any issues with your order, we have formulated a comprehensive return, refund, and reprint policy to address your concerns and provide a seamless experience.
- Returns and Refunds: We offer a 15-day return and refund policy from the date of order receipt. If you are not entirely satisfied with your purchase, please follow these guidelines to initiate a return and request a refund:
- The product must be unused, undamaged, and in its original condition.
- Please retain proof of purchase, such as an order confirmation or receipt.
- Reprint Policy: In addition to our return and refund policy, we also offer a reprint option if there are issues with the print quality, alignment, or other manufacturing defects. If you believe your order requires a reprint, kindly follow the steps outlined below:
- Take clear photographs or provide detailed descriptions of the specific issues encountered with the product.
- Contact our customer service department within 15 days of receiving your order to initiate the reprint process.
- Return and Refund/Reprint Process: To initiate a return, refund, or reprint, please follow these steps:
- Contact our customer service department or visit our website’s Returns and Refunds section within 15 days of your purchase.
- Provide your order details, including the order number, a clear explanation of the issue, and any supporting documentation such as photographs.
- Our customer service team will review your request and provide guidance on the next steps.
- Return Shipping and Packaging: If a return or reprint is approved, we will provide you with instructions on returning the product to us. Please ensure that the item is securely packaged to prevent damage during transit. You may be responsible for the shipping costs associated with returning the product, depending on the specific circumstances. However, if the return or reprint is due to a manufacturing defect or an error on our part, we will cover the shipping costs.
- Refund or Reprint Options: Upon receiving the returned product or approving a reprint, we will process your request within 7-10 business days. You will have the following options:
- Refund: We will refund the purchase price of the product, excluding any shipping or handling fees, if applicable.
- Reprint: If a reprint is requested and approved, we will prioritize the production of a new product that meets our quality standards.
- Refund/Reprint Contact Information: For any inquiries or assistance related to returns, refunds, or reprints, please reach out to our customer service team using the following contact information:
Please note that our return, refund, and reprint policy is designed to provide you with a satisfactory resolution to any issues you may encounter. However, it is essential to review the specific terms and conditions of We Must on our website or contact our customer service for the most up-to-date information regarding eligibility, timelines, and any additional requirements.
Thank you for choosing We Must for your DTF and apparel decoration needs. We value your satisfaction and will do our utmost to ensure a positive experience.