Your Personal and Business Information
We collect personal identification information from users through various means, including but not limited to their interactions with our Sites. This may occur when users visit our Sites, save a design, place an order, respond to a survey, or engage in other activities, services, features, or resources provided on our Sites. Depending on the nature of the interaction, users may be asked to provide their name, email address, mailing address, phone number, and payment information. This information is necessary for purposes such as saving your design or processing your order. For the purpose of maintaining quality and customer service standards, we record incoming and outgoing phone calls and may review them, either live or after they are completed, from time to time.
When you visit our Sites, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Furthermore, as you navigate the Sites, we gather information about the specific web pages or products you view, the websites or search terms that referred you to our Sites, and how you interact with our Sites.
We also collect user-generated content in the form of designs, which may include uploaded images and text. Please note that this content may contain personal information if users choose to include it.
We only collect personal identification information from users if they voluntarily submit such information to us. Users have the right to decline providing personal identification information, although doing so may restrict their participation in certain activities on the site, such as placing an order.
For convenience and efficient payment processing, third-party companies may retain a token of your credit card information through platforms such as Paypal.com, or Stripe.com. This allows for easier rebilling or refunding of your credit card.
Please be aware that if someone other than you uses your email address to log in, reorders, or accesses your account, your design and order may be published. Additionally, after shipping, your invoice may also be published for the convenience of our customers, although it will only contain limited information.
Non-personal identification information
Whenever users interact with our Sites, we may gather non-personal identification information about them. This information does not personally identify individuals and may include details such as the browser name, the type of computer they are using, and technical information about their connection to our Sites. This technical information may encompass the operating system they use and the internet service providers they utilize, along with other similar details.
WeMust collects and uses users’ personal information for the following purposes:
- To improve customer service
Your information helps us to respond more effectively to your customer service requests and support needs.
- To personalize User experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Sites.
- To improve our Sites
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide service. We may use this information such as email or phone to text users for the purpose of processing their order and marketing offers.
- To administer a contest, promotion, survey, or other Site feature
To send Users information about topics we think will be of interest to them, such as monthly mailers, or additional follow-up for future business.
- For marketing and advertising purposes
The email address provided by users will be utilized for various purposes, including sending them order-related information and updates, as well as for marketing and advertising purposes. It will also serve as the means to respond to their inquiries, requests, or questions. By providing us with their email address, users are automatically opting-in to our mailing list. Consequently, they will receive emails that may contain promotional messages, company news, updates, information about related products or services, and more. If at any point users wish to unsubscribe from receiving future emails, they can contact us at email@example.com
How we protect your information
We have implemented appropriate measures to ensure the security of your personal information, username, password, transaction details, and data stored on our Sites. We adopt strict data collection, storage, and processing practices, as well as robust security measures, to prevent unauthorized access, alteration, disclosure, or destruction of your information.
Sensitive and private data exchange between our Sites and users occurs over a secure SSL-encrypted communication channel. This means that any information transmitted between your device and our Sites is encrypted and protected using digital signatures. This provides an additional layer of security to safeguard your data.
Who we share your data with
We prioritize the protection of your personal identification information and do not engage in selling, trading, or renting such information to third parties. However, we may share generic aggregated demographic information (which does not identify individuals) with our trusted business partners, affiliates, and advertisers for the purposes outlined previously.
In order to efficiently operate our business and manage the Sites, we may utilize the services of third-party providers. These providers may assist us in activities such as sending emails or text messages or administering various tasks on our behalf. Your information may be shared with these third-party providers, but only for the limited purposes necessary to carry out the specific tasks. We will obtain your permission when you sign up or place an order with us before sharing your information with these third parties.
Additionally, we may disclose your personal information, order details, and call recordings in compliance with applicable laws and regulations. This may occur in response to a subpoena, search warrant, lawful requests for information, suspected fraudulent activities, or to protect our rights.
How long we retain your data
We maintain the right to keep all design, contact, and order information for an indefinite period of time. Personal information provided through our Sites may be retained in our records for our own reference and for marketing purposes, unless you specifically request us to delete such information.
Your acceptance of these terms